The customer community and support landscape is changing rapidly as customer expectations rise and technology advances. Users demand quick and empathetic interactions across all devices and platforms when they engage with your community or seek support.
For example, 54% of millennials say they’ve stopped doing business with organizations due to poor customer experiences. That’s a daunting number that can’t be ignored, but understanding the business value of your customer experiences creates a huge opportunity to outshine your competition and garner customer favor by offering flexible, engaging customer community platforms.
Check in on how your community experience measures up in the current landscape and get some tips for improving your customer community platform below.
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Want more customer community engagement tips and trends? Check out the features that will take your online community to the next level, and tips on how to speed up customer support with content management.